Our top priority is to ensure you have an amazing experience watching your favorite shows and movies. However, we understand that sometimes things don’t go as planned. Before you submit a refund request, we’d like you to know that we’re here to help. Whether it’s resolving an issue or guiding you through the refund process, we’re committed to making things right.
Here’s What You Should Know:
Let Us Know What’s Wrong:
Before requesting a refund, we’d love to hear why. Your feedback helps us improve our service and make it better for everyone.
Facing Technical Issues?
If you’re experiencing technical problems like connection issues, please contact us first. Our support team is ready to assist and can often resolve issues quickly, so you can enjoy uninterrupted streaming.
Looking for More Content?
We primarily feature English content, but if you’re searching for specific shows or channels from other regions or languages, let us know! Just email us at info@britishiptv.ltd with your requests, and we’ll do our best to add them.
Stream Freezing?
If you’re encountering buffering or interruptions, don’t worry. It could be related to your VPN/DNS settings. Contact us, and we’ll help resolve it.
Need More Connections?
If something isn’t working, we can offer you up to 3 active connections on different servers, completely free of charge. Just reach out to us for details.
Refund Window Details:
- 1, 3, or 6-month subscriptions: You can request a refund within 7 days from the date of purchase.
- Yearly subscriptions: There’s a 14-day refund window.
If after trying our solutions, you still feel BRITISH IPTV isn’t right for you, that’s completely fine. Simply fill out the refund request form within the appropriate time frame. Be sure to provide accurate information, and we’ll process your refund within 1-5 hours if everything checks out.
We’re here to help, so don’t hesitate to reach out!